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Recover access

Use the password-reset flow when a user has forgotten a password, did not receive the first setup email, or needs a fresh setup link.

  1. Open the application’s Forgot password page, usually /reset-password.
  2. Enter the email used for the account.
  3. Complete the security verification.
  4. Choose Send reset link.
  5. Check the inbox and spam folder.

The link is time-limited and single-use. Set the password before requesting another link.

Common causes of failure​

  • The email address contains a typo or uses a different alias.
  • The message was filtered into spam or quarantine.
  • The link has expired.
  • The link was already used.
  • The email delivery service is not configured correctly.

If you still cannot recover access, contact your workspace administrator and confirm the email address on your account. Never send a password in plain text.